At Anaaj, we maintain strict quality standards to deliver authentic and hygienically processed spices. Please read our Refund & Cancellation Policy carefully before placing an order.
1. Order Cancellation
• Orders can be cancelled within 10 hours of placing the order or before dispatch, whichever is earlier.
• Once the order has been dispatched, cancellation requests will not be accepted.
To cancel an order, please email us at:
support@theanaaj.com / or WhatsApp – +91 9899126578
Include your Order ID and contact details.
2. Refund Eligibility
Refunds will only be processed under the following conditions:
• Product received is damaged during transit
• Incorrect product delivered
• Product missing from the order
Customers must inform us within 48 hours of delivery along with:
• Order ID
• Clear images of the product and packaging
• Description of the issue
3. Non-Refundable Situations
Due to the consumable nature of spices, we do not offer refunds or returns in cases of:
• Change of mind
• Taste preference
• Opened or used products
• Incorrect address provided by the customer
4. Refund Process
• Once approved, refunds will be processed within 5–7 business days.
• The amount will be credited to the original payment method.
• In case of Cash on Delivery (if applicable), refund may be processed via bank transfer after verification.
5. Replacement Policy
In eligible cases, we may offer a replacement instead of a refund, depending on product availability.
For assistance, contact:
Email: support@theanaaj.com
Anaaj reserves the right to update this policy at any time without prior notice.